Please Note: A New-Kings Neighborhood Service Provider™ (NSP) comes in one of two flavors, either a one-person, solo operation, or a larger company. Some provisions below apply only to solo operation, and not to a larger company. For a New-Kings Solo Service Provider™ (SSP,) NKR publishes the owner’s portrait photo in his/her NKR listing. Furthermore, an SSP answers his/her own phone, and arrives to perform the service himself/herself. By contrast, with a larger company, it could be any one of several people who arrives to help you. The term “NSP” applies to both solo operations and larger companies. The term “SSP” is limited, and refers only to a solo operation.
Disclaimer: Any transaction between you and your NSP is governed by the policies, terms, and conditions of your NSP. Your NSP may have elected to adopt some or all of the policies published below. If and when a NSP adopts one of the policies below, that policy becomes the policy of the NSP.
There is no policy of NKR that affects your transaction with your NSP. The role of NKR is limited to that of the publisher of a listing service. Each NSP is an independent company. NKR does not have authority over any NSP. NKR is not a party to any transaction between you and any NSP. Refer to the website of the NSP to find the terms and conditions that govern your transaction with any NSP.
Introductory Note: For the convenience of both the New-Kings Neighborhood Service Providers™ (NSP), and the users of the New-Kings website (“user”), New Kings of Roadside LLC (NKR) has outlined the following guidelines, which the NSP may elect to adopt in whole or in part.
NSP’s Adoption of NKR’s Standard User/NSP Terms and Conditions: Each NSP has agreed to do one of the following:
1) Publish the NSP’s terms and conditions on the NSP’s website, or
2) Adopt, as a whole, the “NKR Standard Terms and Conditions between a New-Kings NSP and the User” as published on the NKR website, or
3) Publish on the NSP’s website a statement of any exceptions to the “NKR Standard Terms and Conditions between a New-Kings NSP and the User,” along with a statement that the NSP otherwise adopts “NKR Standard Terms and Conditions between a New-Kings NSP and the User.”
Payment: The fee plus any surcharges, for either the basic service call or for a diagnosis, must be paid in advance by card payment, prior to initiating the service call.
Initial ETA: At the time the NSP initiates a service call, the NSP will provide to the user an initial estimated time of arrival at the user location (ETA,) expressed as either a time of day, or as the number of minutes remaining before arrival.
Fee earned in full upon timely arrival: Where the NSP arrives at the user location, the fee for the basic service call plus any applicable surcharges, is payable in full, even where the NSP cannot complete the service due to conditions beyond the control of the NSP.
Safe user-vehicle location required: The user vehicle must be in a location determined by the NSP to be safe, away from traffic, blind turns, and any other hazards. The NSP’s discretion shall be the sole determinant for classifying a user-vehicle location as unsafe. Prior to initiating the service call, the user must accurately and thoroughly describe the safety of the user-vehicle location.
User cancellation: The user may cancel the service call after the NSP initiates the service call, and prior to the NSP’s arrival at the user location. The fee for a canceled service call shall be 50% of the fee for the basic service call, plus any applicable surcharges.
Accurate ETA required: If more than fifteen minutes pass after the time provided by the NSP as the initial ETA, and the NSP has not arrived at the user location, the user may elect to cancel the service call by notifying the NSP by cellular telephone, and the NSP will refund payment in full to the user.
Vehicle type: User must provide accurate information for the year, make, and model of the user vehicle, plus any options or after-market modifications that affect the service.
Meeting the NSP at the user location: At the time the NSP arrives, the user must be waiting at the user location specified by the NSP, such as at the user vehicle, or at an alternate location.
User must be reachable by cellular telephone at the user location, including having a functioning, charged, cellular telephone, with access to a sufficiently strong signal, and must answer when the NSP calls.
User must provide accurate and precise user-location information, such as the street number and street name of the small building closest to the user vehicle, within 100 feet of the user vehicle, or GPS coordinates to an accuracy of one hundredth of one minute.
User-location information must be clear, unambiguous, and unique. For user locations measuring larger than 100 feet, such as highways, rural areas, public parks, arenas, parking garages, parking lots, schools, campuses, large residential buildings, large office buildings, and shopping malls, additional user-location information is required, such as distance in feet and direction (in terms of N, S, E, W) from a unique land mark, or GPS coordinates to an accuracy of one hundredth of one minute, or, where the user location is a highway, a highway mile maker to the nearest tenth of one mile, plus shoulder (e.g. left or right) and lane (e.g. through/express lanes or local lanes) information.
The NSP must attempt to call the user’s cellular-telephone number at least seven minutes, and no more than ten minutes prior to the NSP’s arrival at the user location, to notify the user of the NSP’s precise ETA. The NSP may cancel the service call after waiting at the user location ten minutes, or ten minutes past the initial ETA, whichever is later. In the event that the NSP delays the notification call, and attempts the call later than seven minutes prior to the NSP’s arrival at the user location, then the NSP must wait longer before canceling the call. Specifically, the NSP must wait seven minutes after the notification call, plus ten minutes wait time, before canceling the service call.
NSP’s Coverage Areas: NKR defines a set of coverage areas for each NSP, based on zip code. The NKR website refers to the zip code of the NSP’s home location (either the SSP’s home, or the larger-company’s office) as the NSP’s “home” zip code. The NSP defines a set of zip codes, normally near the NSP’s home zip code, designated as the NSP’s “primary” coverage area. The NSP defines an additional set of zip codes, normally farther from the NSP’s home zip code, designated as the NSP’s “secondary” coverage area. The results provided to the user by the NKR website, designate for each NSP, whether the user location is within the NSP’s home, primary, or secondary coverage area.
Surcharges: Prior to initiating the service call, the NSP must notify the user of any surcharges that apply. Surcharges are payable prior to initiating the service call. Other surcharges may apply for circumstances that were unknown to the NSP at the time of initiating the service call.
The amount of a surcharge is 50% of the original price of a basic service call, unless otherwise noted.
Overnight surcharge applies to service calls where 1) the NSP provides an initial ETA later than 9:00 p.m., or 2) the NSP initiates the service call earlier than 7:00 am. Sunday surcharge applies on Sunday. Holiday surcharge applies on Federal holidays. Only one surcharge among holiday, overnight, and Sunday will apply. 100% of the surcharge for holiday, overnight, and Sunday applies to a canceled service call.
An out-of-area (OA) surcharge applies where the user location is in the NSP’s secondary coverage area. The OA surcharge, plus a per-mile charge for outbound mileage beyond five miles, applies where the user location is outside of the NSP’s coverage areas. 100% of the OA surcharge applies to a service call canceled after the NSP has left the NSP’s primary coverage area. Where the user cancels a service call after the NSP leaves the NSP’s secondary coverage area, 100% of the mileage fee applies to a canceled service call, for each outbound mile the NSP is required to travel, up to the time the user cancels the service call.
The mileage shall be the driving distance in miles from the NSP’s home location, as described on the NKR website, to the user location, and shall consist of the results provided by a public, online mapping resource designated by the NSP, such as Mapquest or Google Maps or Apple Maps. Where the mapping resource provides paths of longer distance with shorter travel times, the driving distance shall be that of the shortest-distance practical path provided by the online resource.
A surcharge of 100% of the original price of a basic service call applies where the user location is a highway. The NSP will refund the highway surcharge for a canceled service call, provided the new turnaround point is in front of the user location. Otherwise, for a canceled service call, 50% of the highway surcharge is payable if the NSP does not begin work at the user location, and 100% of the highway surcharge is payable after the NSP begins work at the user location.
A recovery surcharge of 100% of the original price of a basic service call applies to tire-change recovery circumstances, such as where
1) the user or another party attempted the service and, as a result, the user vehicle fell off the jack, or the jack became damaged,
2) the key is missing for a locking lug nut,
3) one or more lug nuts are damaged,
4) there is pre-exisiting damage to lug nuts, lug bolts, and/or lug studs, caused by excessive torque.
A recovery surcharge will not apply to a canceled service call.
A non-basic (NB) surcharge of 50% or more, applies to tire changes, where either the user vehicle, or the circumstances, are outside the scope of the basic service call. The NB surcharge will apply only where the NSP attempts to complete the service.
Basic Service Call: The NSP publishes a price for a “basic service call,” which covers the following four roadside-assistance services, subject to the conditions below:
Jump Start
1) service is limited to circumstances where the sole reason that the user vehicle will not start is that the electrical power available from the user vehicle’s battery is insufficient to start the user vehicle, and
2) where the user vehicle’s contact points, for connecting a power device supplemental to the user vehicle’s battery, are immediately accessible beneath the hood, without requiring additional procedures.
Tire Service
Basic tire change is limited to service for one wheel, and covers most midsize and compact passenger cars, where
1) each of the user vehicle’s wheels uses five lug nuts/bolts or fewer, and
2) the user has a usable spare tire that is specific to the user vehicle, and
3) the user vehicle’s spare-tire is stored in the user vehicle’s trunk, and
4) the inflation pressure of the user vehicle’s spare tire is within 90% of the value specified by the manufacturer, and
5) with the damaged wheel, the ground clearance is higher than 5.5 inches at the user vehicle’s jack point nearest the damaged tire, and
6) the ground clearance is lower than 15 inches at the user vehicle’s jack point nearest the damaged wheel, and
7) the user vehicle’s curb weight is less than 4,000 pounds, and
8) below the user vehicle’s jack point there is a smooth, flat, level, paved surface of sufficient size to accommodate the full range of movement, during the course of completing the service, of the NSP’s service jack, and
9) the user vehicle is level and parked on a level surface, and
10) any tools and/or parts specific to the user vehicle, and normally required for the NSP to complete the service, are present and in good working order, and
11) the user vehicle is equipped with its original factory wheel rims, and
12) the user has removed and cleared all items from the floor of the user vehicle’s trunk [or winch-access point and tools-compartment access.]
Lockout
1) NSP provides access only to user vehicle’s passenger compartment [not trunk];
2) no keys made;
3) no skilled manipulation of lock cylinders;
4) user vehicle must have normal battery power;
5) the door includes a frame around the window
6) windows and doors and their interior control devices must be in good repair and functioning normally, including door handles, lock buttons, window regulators, and window switches.
Fuel Delivery
1) excludes the cost of fuel
2) any key or vehicle-specific funnel must be available